Jim and Jeff, first let me say that you guys have done a great job. It was been a pleasure working with you and I hope we can work together in the future. I still have two bathroom that will need to be redone. I think you guys are basically done now. Do you want to schedule a final walk thru on Monday at which time I can give you the remaining amount due?
- Dan M.
Please give a shout out to Superior for me. The bid for this property was one of the cleanest I’ve seen in a while from any Service Provider for The Home Depot.
There's always a lot of emphasis on everyday duties and we don't get to say thanks enough. Great job on this bid. Keep it up!!
Project Manager, Home Depot Renovation Services
Hi Nick, I want to let you know that we are extremely satisfied with our carpet and installation today. The two installers had to work from a cold garage to have room to roll out the carpet. It was less than great conditions, but they shrugged it off as not a big deal. Very impressed with the job.
- Rosemary and Rob
Just wanted you to know, I was happy that you are still the installation company for home depot. I had blinds installed 6 years ago and was satisfied. I would defintely Recommend home depot, as you handle installations.
I do not have long distance telephone service so I cannot call you to respond to your survey. The service yesterday was a 10. Your men take great pride in the quality of their work.
Dear Superior - we had two different jobs, and they were in two different houses in two different towns, the workers were very professional and worked hard to get it done all in one day. They did a perfect job and I couldn't have asked for better service. They are very good carpet layers. You should give them a bonus! LOL Thank you!
The two carpet installers did an amazing job with the installation of carpet on my stairs and hallway. It is a carpet with a pattern and it looks perfect. The installers cleaned up afterwards. Both of them were very professional and answered my questions. Thank you!
Just wanted to let you know that the install team of Chris and Travis was outstanding, could not have been better. Also, they handled a problem with incorrect instructions for the stair install seemlessly. Their instructions said waterfall, but should have been hollywood for which we had paid. They had done the waterfall; however, when I pointed out the problem, they immediately redid the stairs with hollywood. Everything looks great! Happy Holidays to you and your employees. Hope all your teams are this good.
- Paul and Jeane
I had carpet installed on 12/22 in Chesterfield, MO. I was completely satisfied with the installation. Thanks!
On Dec. 1st Ismael,your employee, installed blinds in my newly purchased condominium and he did an excellent and perfect job. His manner was most professional, attitude commendable, and he worked diligently and finished the installation in much less time than i thought it would take. He deserves 5 stars, an excellent representative of your company.
PS – He also left the premises free of all boxes, packing and general debris, much appreciated.
- Ruth L.
I had a floor installed by Richard and he did an excellent job. He was very polite, professional and neat in his workmanship. We appreciate such good service from HOME DEPOT AND RICHARD.
Thank you for sending him to do the work.
- S. Bush
Just wanted to let you know how nice it was to work with Richard Scull. He was very attentive to details, showed up on time and explained the process as the work unfolded. Thank you for sending such a capable worker to complete our home project.
Today, the 28th.day of Octoebr 2014, my wife and I had the pleasure to have "Poli the blind man" at our home to install our blinds.We witnessed best of professionalism accompanied with workmanship. While he was performing his job, he demonstrated utmost tidiness and respect to our
household. Therefore, I respectfully ask you to convey our absolute satisfaction to him and rest assured that we will recommed him to our family members and freimds in their future projects.
Dear Mr. Kautz, I had a backsplash installed on 6th (and 7th ) October 2014 by Superior through Home Depot. Home Depot called on the 6th to give me their survey. As it was a two day job - or really one day plus 2 hours the second day- I told HD it wasn't finished, they should call back later. They never did. In any event I just wanted to let you know we are very pleased with the installation. And quite happy with the work Florin/Superior provided. Thank you.
The floor installation we had done on the 21st of August was done with excellence! After a day delay, the installers did appear early the am, and worked hard all day. They were very professional and we were much pleased with the results. Appreciate your workmanship!
Now that our project is completed, I just wanted to take a moment to thank you and your team for the work on our basement. Tom, the carpenter is a machine. Always there taking care of business on time and as agreed. The plumber, John and the electrician, Mirik(sp) were always helpful and even took the time to make small adjustments we asked for during the project without complaint. I cannot remember all of the rest of the members of the project but I can tell you that both Beth and myself appreciated the professionalism of the entire team and I am especially impressed with the prompt manner in which you handled anything that came up that was out of the ordinary or involved a change. Having projects like these done is a major undertaking for any homeowner and can be particularly stressful because of the unknown nuances associated with having the makeup of your house changed by a bunch of strangers. You and your team did an outstanding job taking that potential stress away and making the entire project a great experience for us and the quality of the work is first rate. We cannot wait to finish furnishing the basement so we can show it off. You can be sure everyone we talk to about the basement knows that Superior did the work.
Thanks again for everything.
- Lanny and Beth M.
It is our pleasure to write this letter of recommendation for Jeff Goble on behalf of Superior Corporation. We recently had the pleasure of working with Jeff on our basement renovation project. We can highly recommend him and his team without any reservation. We solicited Jeff’s services via Home Deport contract. The overall project took a little over 2 months and involved several work crews, carpenters, plumbing, electrician, tile work, carpet crew etc. While any renovation work is stressful, Jeff’s services as Project Manager were invaluable and we are very pleased with the results. Jeff is highly knowledgeable in all areas of our project and has provided us with accurate information and extremely useful suggestions. He was able to plan, coordinate and manage the activities of different crew members very effectively. Jeff remained closely involved at all stages of the project and communicated with us on a regular basis. He was always available via phone/text or in person as needed during the project to answer any questions we had. Jeff took care of the village permits, paper work and procedures so the whole process was hassle free and smooth for us. The quality of work performed by various crew members was very professional. They were all very reliable, professional, courteous and respectful. They tidied up every day after the day’s work and were very hard working and on time every single time. When each team arrived for their assigned work, they had the exact paper work and instructions that they followed without much input or revisions from us. Jeff was present at all the different phases of the project to make sure the work was completed accurately before moving on to the next step. We had solicited several bids for this project and even though Home Depot/Superior was not the lowest, the team delivered best value, in terms of work done, for the price. As with any project there were a few changes and additions that were not initially planned for. Jeff worked with us with each change, writing up a detailed change order and letting us know the cost, time and schedule ahead of time for us to plan for the change. Although our project took more time than we anticipated, we are pleased with the overall outcome and would highly recommend Jeff and his team without any reservations.
- Anish & Sirisha
Good evening. I am writing this to appreciate Mr. Richard on our home floor installation project.
Home Depot initially delivered our flooring material in our garage and when Mr. Richard found on Thursday, the day we were scheduled to lay the flooring, he was unhappy and called home depot for failure to leave the material for proper acclimatization to our room temperature. Mr. Richard explained how important acclimatization for longevity of flooring. He then himself relocated the entire material inside our home. He said that he would come after 72 hours to lay the flooring on Monday. However, he came himself on Friday (I believe his off day) and Saturday to remove the carpet. On Monday and Tuesday he laid the flooring and finished the job one day earlier than promised. He did a meticulous job including cleaning our premises without leaving a trail. Me and my wife were impressed by his dedication to his job. He also took time to explain how to maintain the floor properly to my wife.
We would like to appreciate such dedicated workers like him. Keep the good work.
Over the past year we have experience the generosity of many individuals who have supported our efforts to establish an Autism Center in the Department. On behalf of Communication Disorders & Sciences, I want to thank you for your contribution through the annual Telefund to this effort. This initiative is scheduled to launch in Fall 2914, with the first phase including evaluations, consultations with school districts, and classes for professionals and parents. Your financial contribution will go toward supporting a graduate assistant, secretarial support, and professional faculty in the initial year. This aspect of our Clinic program would not be possible without your assistance. The university strongly endorses the concept of the Autism Center, but doesn't have any funding to contribute toward this effort. We are making progress toward our initial start-up goal of $125,000, thanks to you.
After a very successful Autism Conference in Fall 2012 with Dr. Temple Gradin and Dr. Patricia Prelock, we hosted another event in Fall 2013 focused on the Asperger aspect of the autism spectrum. David Finch has a best-selling book recounting his discovery process as an adult of the Asperger Syndrome, entitled The Journal of Best Practices - A Memoir of Marriage, Asperger Syndrome, and One Man's Quest to be a Better Husband. David's wife, Kristin, is a 2000 graduate of our program! David spoke on Thursday, October 2. On Friday, October 3, Tim Kowlaski conducted an all-day seminar addressing the social skills challenges within Asperger Syndrome. We will soon be announcing plans for the 2014 conference. The department certainly appreciates your generosity and benefits from your donation by increasing financial support for our efforts. During these tight budget times, with reductions in funding from the state, we depend on the outside contributions to make it through each year! The faculty remains commi8tted to providing a quality education in both academic and clinical practicum experiences to insure the future of our professions. We truly appreciate your participation in furthering our efforts.
- Gail J. Richard, Ph.D., Eastern Illinois University
Thank you once again for stopping to help me get my scooter to Honda. Your act of kindness was above the norm. I'm enclosing 15 coupons that are good for 1 large 2 item pizza at TREE GUY'S PIZZA & PUB in IRVING in ITASCA. I'm sure you will enjoy their product as much as I do.
Please inform me if you have any problem at all.
P.S. I ordered my last pizza 1/4 sausage and mushroom, 1/4 bacon, 1/4 pepperoni, and 1/4 sausage and pepperoni and their was no extra charge. SO ENJOY!
- David Delier
Please leave any additional feedback for extraordinary or unpleasant service. Thank you.
Dear Superior, Thank you so much for giving my family our basement back. About a year ago our basement flooded and everything was a total loss. We heard about your company through a family member. They were very pleased with the services that you provided for them. From beginning to end your employees were very professional and courteous. It was so exciting to see your designs come to life. Donnie and Steve are some of the most talented craftsmen I've seen. Top notch. Again thank you superior for everything.
- The Deiler's
Just wanted to shoot you a quick email about my awesome vinyl flooring install. Seems so many people now a days are quick to point out problems that they rarely point out the positive experiences.
Richard showed up yesterday ready to install out new vinyl flooring. He was courteous and very professional. He even put a mat down at the entry way into the house to make sure he did not track dirt through the house. We had many a good conversations during the install process. He also gave me some tips on what to do for the baseboards and cabinets that we are re-doing also. You can tell he is very knowledgeable about his job and also likes what he does. After the floor was installed he also went above and beyond and offered to help move my stove and fridge back into place. That was much appreciated! If I or any of my friends need to have any flooring work done I would tell them to ask for Richard personally.
- Charlene Knobloch
For over a year I have searched tile companies and installers to get this shower tiled. Everyone said it could not be done until Superior Installations sent out a lead man who informed me there was a product we could use and it could be done. I hired them on the spot and they came out a few days later and installed the tile in one day! It is beautiful and makes the bathroom look like a spa. They were courteous, experienced and the shower was as clean as it was before they started. This was a great experience and everyone should have a bathroom as beautiful as mine and with an affordable budget! Don't look anywhere else it is a waste of time.
- Charlene Knobloch
We are very happy with the closets and feel like we have so much more space. Adam even gave up a drawer in his dresser for me because he can fit more in his closet :) The installation team was top notch. Adam could not stop raving about how great they were. Great attention to detail, took their shoes off every time they walked in the house, had Adam check every closet when they were done, and cleaned up as if they weren't even there. If you could pass along to their managers how impressed we were with them that would be great. The whole process was truly a breeze starting with you. You really asked the right questions and understood our needs. We really appreciate your help. I've already passed your information along to one of my friends that is thinking about having their closets done in the next year. Please pass this email to your manager as well letting them know what a great job you did as well. Do you additional work besides closets?I noticed on Superior Corps website that the company also does decks. Adam asked the two gentleman that were here if they could give us a quote. I know they took pictures of the area we were thinking of, just not sure if it was passed on to the appropriate person. If you have a contact for someone that could assist us please let us know. I hope you had a great Christmas with all your children at home. We had a great time celebrating the boys first Christmas.
Our experience with Superior was triple A from our first phone call the people were super friendly & helpful. Mike who came to measure was a nice change from the previous companies we had called. Mike G stopping by to confirm everything and explain the process of laying the carpet. We had ugly 8x8 tiles in front of our fireplace Mike mentioned it was not very thick so the tucks could be a little high around the tiles. He was right as we ripped out the old carpet we could see the cheap tiles. My husband and I headed right to the store and bought 16x16 porcelain tiles for there. As long as we were at it we also replaced the ugly vinyl tile by our back door with porcelain tiles. Carpet installers arrived right on time and did a super fabulous job. Our thank's to all that we were lucky enough to work with. We will recommend you to everyone. Mike G you are the man you rock!!!Thank you so much!!!!
- Terry Sullivan
My carpet is beautiful, there was some black line running through it and I was afraid they would not come out. They did and the technician that Superior sent to my home to clean was so pleasant he really took the care and time to make sure that it was done to perfection, they also really worked with my schedule and were so accommodating. I can't thank Superior enough my carpet looks so wonderful. I would recommend them to anyone who wants the job done right with awesome results!!!
- Dan and Shaina Nejman
My wife and I recently had a new roof installed by Superior Corp. of Illinois. I’ve never written a testimonial before but I can honestly say that both my wife and I are extremely happy with our new roof and the work that Superior’s crew did on our house. The roof is top of the line and the entire experience was very positive. The contractor, Scott, who inspected and installed our roof was very professional and went above and beyond to ensure that our roof installing experience would be as stress free as possible. He personally inspected our roof, helped us pick the appropriate roof for our home, stayed on the job site during the installation and arranged for the dumpster to be transported and picked up from our house in a timely fashion. He did the little things that few costumer service providers do anymore. For example, he called me several times to confirm that the dumpster had been dropped off at our home and then called again to confirm that it had been picked up after the job was complete. He also helped his crew with the clean-up process and wasn’t afraid to get his hands dirty. The crew that installed our roof was highly skilled in their craft and worked long hours so that they could finish the roof in a timely fashion. They were instructed by Superior as how to complete the job and maintained a clean work environment throughout the entire roof installation process. We will be recommending Superior to all our friends.
- Dan and Shaina Nejman
I am a real estate broker and a real estate investor. As such, I have needed the services of Superior many times in the past for mold remediation, flood restoration and everything in between. The recent flood event proved just how important a partner like Superior can be. One of my residential rentals experienced a serious sewer backup. The lower level which was fully finished took on over 6 inches of sewer backup. Needless to say the tenant was panicked. I assured him that Superior would take care of everything and as usual, they did not disappoint. Within less than 48 hours they had the entire lower level emptied of debris, dried out and completely cleaned and sanitized. The tenant was amazed and commented that the area was cleaner than before the flood. Many thanks to all the great folks at Superior. I would highly recommend them.
- Robert Rizza
Wanted to say a quick hello and let you know that my daughter and son-in-law recently installed a Superior concrete flooring product at their home in St. Louis. I had given them the Superior contact information you provided a year ago and they finally finished off their basement. I haven't seen the final product which I understand is slightly different from our epoxy flooring. They are very excited at the final outcome and I will be travel to St. Louis later this week and will get a chance to see it first hand. Also my neighbor still wants to install the epoxy flooring in his basement. They had a foundation wall leak issue earlier in the year which needed to be resolved before installing a new floor. He should be ready to go sometime this spring. Hope all is well with you and with Nick. Please give Nick my best.
I would like to note the efforts that Craig and Mike (from Superior) put in to get a handle on my installation. They were able to figure out what we wanted to get done when other departments at our local boxed store couldn’t. Also, I would like to give my acknolwedgements to the girls at the local boxed store for trying very very hard to get this resolved when so many things were out of their control. I’m sure they were tired of seeing us walk into the store or hearing me call. Thanks. The wood flooring (as well as the carpeting installed earlier) really looks great. Superior did a great job. A few pictures are below. Someday over Mojitos it will make an interesting story!
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